Deliver on your promise

WHAT IS THE BEST SOLUTION FOR YOUR ORGANISATION?

As the world’s leading independent certification body, we’ve developed Customised Audit Solutions and Service Certification with the stringent needs of service industries and manufacturing organisations in mind. We recognise the importance of a company’s service delivery network and that a consistent level of quality is essential to maintaining and strengthening your brand.

SGS can help find a solution for you if you need to make sure that:

• Your quality standards (service commitment) reflect customer needs.
• Your organisation is able to consistently deliver your service commitment.
• You can monitor the adherence of your network to the values and processes you have defined in your code of practice.
• Your organisation can continuously improve the repeatability and the level of service delivery.

Our recommendation for a specific program depends on factors such as the size of your organisation, the present strength of your brand, your needs to communicate your service commitment to external target audiences, and whether you need compliance with these requirements certified by an independent 3rd party organisation. Our portfolio is modular, and the solutions provided complement each other.