Customised Audit Solutions

Customised Audit Solutions from SGS enable you to define, roll out and monitor the quality performance criteria defined in your business strategy. A tailor-made process, customised audits usually include most of the following elements:

• Training on the link between service delivery and customer requirements/customer service standards, and ISO 9001 standard;
• Training on gathering customer requirements;
• Training on creating service delivery criteria (control plans);
• Development of criteria by client;
• Validation of criteria by SGS;
• Audits (systems audits, mystery shopping, observation, interviews, document reviews, etc.);
• Reporting (non conformities, opportunities for improvement, etc.); and
• Delivery of certificate.

Learn more about the five steps to improving your service delivery.

How does ServiCert™ complement ISO 9001 certification?

Building on work done to achieve ISO 9001 certification, your organisation can use customised Audit Solutions and Service Certification from SGS to define and roll out results-oriented process KPIs and monitor them as per the objectives of your business strategy. SGS audits certify the results your organisation has achieved. These two programs are not mutually exclusive but together define a solid framework for results-oriented quality management.


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SGS representatives are happy to answer any of your questions, listen to your needs and draft a proposal based on your requirements. Contact us today