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With the help of QualiCert™ from SGS, you can enhance the delivery of your products and services and preserve your brand equity and company value throughout the service delivery network. The Quality certifications help protect the reputation of your brand and leverage your organisation’s potential for continuous improvement, including internal cost control, by providing key stakeholder endorsement to your best practices.
- Training on the link between service delivery and customer requirements and ISO 9001 standard;
- Training on gathering customer requirements;
- Training on creating service delivery criteria (control plans);
- Development of criteria by client;
- Validation of criteria by SGS;
- Quality Assurance Audits / Quality Control Audits (systems audits, mystery shopping, observation, interviews, document reviews, etc.);
- Reporting (non conformities, opportunities for improvement, etc.); and
- Delivery of quality certificates.
The Qualicert service certification scheme / Quality certification is the world ’s most recognised independent official sign of Service Quality. To date, more than 120 standards have been validated worldwide -- and more than 2,000 major and small international associations, corporations and other service providers have chosen the Qualicert service certification scheme / Quality certification.
Learn more about the five steps to improving your service delivery.
How does ServiCert™ complement ISO 9001 certification?
Building on work done to achieve ISO 9001 certification, your organisation can use customised Audit Solutions and Service Certification from SGS to define and roll out results-oriented process KPIs and monitor them as per the objectives of your business strategy. SGS audits certify the results your organisation has achieved. These two programs are not mutually exclusive but together define a solid framework for results-oriented quality management.
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SGS representatives are happy to answer any of your questions, listen to your needs and draft a proposal based on your requirements. Contact us today
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